FAQs

Do you have questions about collections for your medical or healthcare practice?

Collecting on past due patient amounts can be challenging. How do you keep patients while collecting the money due for previous visits. Watch the medical collections videos below for answers and information about our unique approach. If you have a specific question, email or call us at 877-313-4138.

Is it difficult to sign up?

• It is simple, all you need to do is sign the NHC agreement and the BAA for HIPPA.
• We will guide you through a 10 minute tutorial on our portal, and train you on how to send your delinquent accounts to us.
• After that you are up and running!

Are there any minimums?

• We have no requirements on the minimum amount.
• There is no requirement for how many accounts you need to send.

How often do we get paid and how does reporting work?

• We send a hard copy statement monthly along with a check.  This statement will show a list of patients who paid and how much they paid.
• Every client has access to our online portal.  In our portal you can access real time updates on each account.
• Never worry about collecting from your collection agency!

What is the cost?

• There are no upfront costs. 
• We do not get paid unless you get paid.  We take a fee of what we collect, and we charge nothing on the accounts we don’t collect.
• Other agencies have annual contracts, account balance minimums, extra costs for letters, and extra costs for credit reporting.  

Maximizing collection success

• Sending accounts timely, once your billing process concludes, will enhance the results
• We have skip tracing.  This allows for real time updates on patients accounts in case they did not provide you with accurate information.  We are able to locate phone numbers and addresses so that we can ensure that we get our message out as efficiently as possible to the patients.

Our approach

• We have a protocol in place for letters, phone calls, and credit reporting that is compliant with the FDCPA regulations.
• We tailor our collection style off of the relationship and what the patient requests.  We work with the patient and offer payment plans that can help give the patients some financial flexibility

Why use a collection agency?

• You deserve to be paid for your hard work!
• Word spreads when you do not use a collection agency!  People tell their friends and family that they can come to your practice free of charge with no consequences.
• Every facility has 2-4% of revenue written off annually in bad debt.  This accumulates in the long run and can become very costly.
• There is no risk and no cost to sign up!

Why you should use a healthcare specific collections agency

• We treat your patients with care in a way that reflects well on your office.  We create a positive relationship with your patients so they can feel comfortable returning for care without anger or embarrassment.
• Collection agencies that deal with a broad range of debt only care about collecting through any means necessary.  They do not put the relationship first like we do.